Ahad Bokhari’s Resume

PROFILE­­

Highly experienced, business-oriented and web-savvy project manager, with ability to effectively multitask across multiple project life-cycles. Communicative, flexible, adaptable, detail and results oriented—possessing the ability to develop and manage effective new media digital solutions that address client needs. Self-starter, problem solver and perpetual learner who thrives in challenging times—Additionally technically adept, stays abreast of latest technology including a proven track record of delivering quality results within time and budget requirements.

DETAILS OF EXPERIENCE
Paramount Credit Solutions, UT Office	Provo, Utah
Manager I.T. / Customer Experience	July 2010 — Dec. 2010

Duties included overseeing business IT operations and managing a team of paralegals to effectively achieve business targets. Currently working (virtually) on smaller projects with offshore teams for company.

• Exceeded monthly benchmarks with team—manually sent 10,000 disputes on avg./month to Credit Bureaus.
• Improved customer experience by achieving a 35% higher customer retention rate.
• Consistently analyzed backend systems and provided detailed documented recommendations to offshore management.

Fluid New Media	Karachi / Islamabad, Pakistan
Chief Technical Operator, Project Manager	May 2006 — Current

Responsible for developing digital new-media solutions to address client needs by creating, analyzing and validating scope of client requirements.  Client base varied across size, businesses and needs—led team from work requirement analysis and validation, to successful project delivery.

• Increased company revenues by 30% over a 12 month period.
• Brought in dozens of new projects since company inception while retaining long-term clients.
• Created, led and managed the Direct Interconnect Portal project, a VOIP business marketplace application for profitable connections. http://www.directinterconnect.com
• Consulted with brand name companies to improve and provide digital solutions for their needs.
• Leveraged digital media to create highly stylized branding and user experience for Deepak Perwani—one of Pakistan’s top fashion designers. http://www.deepakperwani.com
• Introduced multinational companies to blogging and social media as key components of web strategy.

Connect 2 Web	Karachi / Islamabad, Pakistan
Project Manager	May 2000—Jan 2006

Role focused on team leadership and coordinating collaborative team activities across business analysts, domain experts, telecommunication experts, programmers, stakeholders, and consumers.

• Managed offshore development teams in geographically remote locations.  Effectively collaborated and communicated with team members and clients using effective tools.
• Accountable for managing scope of project—analyzed and created web site maps, detailed documentation and workflow charts for clients.
• Developed and integrated profitable web based technology billing system Tele-flow.   Solution focused on online billing and management solutions to give customers and partner’s real-time access to their financial and technical information.
• Marketing liason between Pakistan and international companies for SMS rights within the telecommunication and VOIP sectors.
• Relationship and strategy building with key companies and partners including; WTL, Vital Communications, TATA, UniMobi, Kirusa, and University of Liverpool.

EDUCATION

Greenwich University (B.B.A. Marketing / Karachi, PK) — Ongoing training and education as new applications and methodologies emerge

SKILLS

Project and team management; collaboration and consultative skills, strong communication and interpersonal skills, technical integration & website design / development. Experience with application development, and CMS publishing systems (Wordpress, Joomla, Drupal)

Tools: Microsoft Suite, MS Project, Share-point, Viso

Scripting:
UI Front End: Html / Css / Javascript
Back End: Apache / Php / MySQL / Moderate Ruby on Rails
Applications: Moderate Html5 and Android

HOBBIES

Social media, exercise and fitness, blogging, continuing education.